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The Digital Shift in on-the-job learning - and why it matters

12/11/2024

 
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In Australia’s blue-collar sectors, effective work instructions and standard operating procedures (SOPs) are critical to safety, productivity, and compliance. As Australia’s industrial workforce transitions demographically over the next 10 years, it’s essential for leaders to understand the expectations of different generations.


What stacks up for Baby Boomers and Gen X isn’t going to cut it for Gen Z:

  • Baby Boomers (Born 1946-1963): While accustomed to paper-based instructions, many are now comfortable using digital tools. Offering a blend of digital work instructions with printable options ensures they stay engaged.
  • Gen X (Born 1964-1981): Gen X workers value self-reliance and practicality. SOPs with easy-to-navigate formats and interactive guides (e.g., videos or checklists) make learning straightforward and efficient.
  • Millennials (Born 1982-1999): Mobile-first and on-demand, Millennials prefer work instructions and SOPs that are accessible via smartphones and tablets, with multimedia elements like step-by-step videos or AR/VR-based simulations.
  • Gen Z (Born 2000-2017): Tech-savvy and fast learners, Gen Z thrives on concise, visual, fun and interactive work instructions. Think video tutorials, quick-reference mobile apps, and real-time notifications on safety procedures or job steps.


Why the Digital Shift Matters
The numbers tell us that in 10 years up to 75% of the available labour pool in Australia will be comprised of Gen Y and Gen Z – values and expectations around job aids and learning will change significantly. Leaders and learning professionals need to think now how to best position their learning offering for this demographic shift. Word document based materials will not cut it for our future industrial workforce.


The benefits in making the Digital Shift now
  • Accessibility: Workers can access updated SOPs anytime, anywhere, even in remote areas or on the job site, ensuring they have the latest information when needed.
  • Engagement: Interactive elements like videos, step-by-step tutorials, and quizzes help reinforce learning and improve retention of critical procedures.
  • Consistency & Compliance: Digital SOPs can be updated in real-time, ensuring that all employees are working from the most current safety guidelines and operational standards.
  • Efficiency: Digital tools reduce the need for printing and distribution, saving costs while ensuring workers always have the information they need at their fingertips.

By taking a considered transition to a digital "on the job" training model industries can better meet the needs of the future workforce, improve safety outcomes, and enhance overall operational efficiency.

In-house Learning part of the solution for skills Shortages

13/6/2024

 
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Some interesting nuggets out of AI Group's latest education and training survey data which was published earlier this week: 

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https://www.aigroup.com.au/news/media-centre/2024/technical-and-trade-skills-in-high-demand-and-hard-to-find-in-2024/#

💡Key Insights
  • There is a strong appetite to invest in learning and development for existing staff "on the job" to close skill gaps (77%) and 91% of businesses plan to maintain (47%) or increase L&D spend.​
  • However, a potential roadblock is the lower level of confidence in leaders and managers in "Building an agile and personalised learning culture" to make it happen (this rated lowest at 41%, below "Integration of technology" (45%) and "Embedding D&I" (43%)).

✅ Takeaways
  • As opposed to labour markets, government support and other external factors, how you develop talent in-house is something a business has 100% control over.​
  • Enabling leadership teams with the right systems, tools and capabilities to optimise organisational learning is part of the solution to address skill shortages.

Invest in workplace trainers to unlock operational capability

9/4/2024

 
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In my experience working in large operational environments, those in formal leadership roles (such as team leaders and supervisors) receive a lot of focus for training and development, and rightly so.
It could be argued, however, that the humble workplace trainer plays an equally critical role. You might be familiar with the type of person I am talking about:
  • They do a lot of the “heavy lifting” day to day
  • They know the machines back to front – including what impacts safety, reliability and quality
  • They are the “go to person” for training up new employees
  • They know the history of why things are being done a certain way
  • They are the person you talk to about developing work instructions or procedures

Businesses laud their technical expertise but often overlook their broader impact on culture and capability, and as a result underinvest in their development. The standard approach is to send trainers on a generic workplace trainer course but experience has shown it won’t provide the tools to move the needle very far.

So what would make a real difference?
  • Create a “Trainer Community” – meet regularly and share best practice
  • Develop a “Trainer Charter” to create shared purpose, values, behaviours and ways of working
  • Coach and provide ongoing feedback to trainers against a common standard
  • Develop trainer communication and people skills – build emotional intelligence
  • Turn trainers into IT wizards and support them to embrace technology
  • Get trainers involved in innovation projects to tap into their technical expertise
  • Provide opportunities for them to mentor others, or be mentored by someone else
  • Regularly reward and recognise their efforts

The magic in more capable and engaged trainers is the force multiplier effect they have on the rest of the business. Even a small uplift in overall trainer capability rubs off on the operation in a major way, resulting in improved onboarding, retention, skills, culture and knowledge sharing. Plus, it will only take the pressure off supervisors and team leaders so they can add additional value.

Learning from Sporting Talent Programs: Insights for HR and Business Leaders

23/1/2024

 

My daughter recently had the incredible opportunity to participate in a pre-season training program for a representative Under 18 Girls sporting team. Two months into the program, I've witnessed remarkable development in not only her fitness and skills but also her growth as a person. The invaluable exposure she gained prompted me to reflect on the lessons the corporate world can take from top sporting programs when developing internal talent.

Here are some takeaways:

Talent Identification Systems and Processes: Just like talent scouts in the sporting arena, businesses need clear criteria and robust systems to identify and nurture talent. Having a structured approach is key.

Recognition and Commitment to Development: Despite not receiving any monetary compensation, junior athletes (and parents!) dedicate significant time to a talent program. For businesses, recognition, coupled with a commitment to development, can be a powerful motivator for employees.

Quantifying Growth: Establishing a baseline for improvement is crucial. By measuring progress over time, businesses can not only track ROI but also provide positive reinforcement to participants. This is something sporting programs do very well with athlete testing before and after a pre-season.

Role Models: Involving mentors and previous talent program participants can be a powerful motivator. Learning from those who have succeeded before creates a supportive and inspiring environment.

Accountability: Implement mechanisms to keep talent program participants mutually accountable. This can include online communication channels for progress updates, fostering a sense of responsibility.

Culture: Foster a culture of continuous improvement, both individually and collectively. Talent programs should focus on personal journeys while promoting growth within the entire cohort.

Sustainability: Tiered, consistent and sustainable talent programs yield long-term benefits. Ensure there is a structured pathway for development, feeding talent from one level to the next.

Defining Program Success: Not every athlete can make it to the top league however talent programs have broader benefits, such as strengthening depth and elevating the sport in general. Similarly internal talent programs contribute to overall organisational growth, enhancing retention, culture, capability, engagement and business performance.

Advancing Manufacturing Excellence: 5 Capability Priority Areas for 2024

5/1/2024

 
​As we embark on a new year, the manufacturing sector enters an important juncture as the ambiguity of the geopolitical and economic landscape weighs on the minds of leaders. Despite these uncertain times, a constant remains - the importance of people capability and engagement to achieving strong manufacturing performance. Here are five people development focal points for Manufacturing and HR leaders for 2024.

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1. Digital Skills Development and Integration
In the era of smart factories and Industry 4.0, digital skills are a linchpin for manufacturing success. Delivering digital skills development programs and integrating these skills into roles ensures that employees can harness the power of automation, data analytics and emerging technologies. From the shop floor to the managerial level, proficiency in digital tools is a non-negotiable asset.

2. Fast-Tracking Emerging Talent Development
Identifying and nurturing emerging talent is a strategic imperative for the manufacturing sector. Targeted investment in the development of high-potential individuals ensures a pipeline of skilled professionals ready to drive innovation and tackle industry challenges. Investing in mentoring programs, cross-functional exposure and specialised training accelerates the growth of the next generation of manufacturing leaders.

3. Building Team Leader Capability
Effective team leaders are the heart and soul of a well-functioning manufacturing operation. Building the capabilities of team leaders goes beyond technical expertise, it involves honing leadership, communication and problem-solving skills. Strong team leaders create cohesive and efficient work environments, fostering a culture of collaboration and continuous improvement.

4. Leveraging Digital Learning and Knowledge Platforms
The manufacturing workforce is diverse, and so are their learning needs. Leveraging digital learning and knowledge platforms provides a flexible, scalable and accessible means to capture and impart critical work know-how. With the tech-savvy Gen Z progressively joining Gen Y to dominate the available manufacturing talent pool over the next 10 years, now is the time to consider how to leverage learning technology to take advantage of this demographic shift.

5. Building a Learning Culture
Innovation and adaptability thrives in organisations with a constructive learning culture. Encouraging continuous learning, knowledge-sharing and experimentation is essential for staying ahead in a rapidly evolving industry. Building a learning culture instils a mindset of curiosity and resilience among employees, laying the foundation for sustainable success.

The year ahead presents an interesting time for the manufacturing sector. By intelligent investment in the capability of their people, organisations can position themselves with a strategic advantage and further advance their manufacturing excellence journey.

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